Scope and our role
This Privacy Policy applies to skrybehq.com and Skrybe applications, writing and transcription tools, collaboration workspaces, publishing and marketplace services, support, and communications that link to it (together, the “Services”). It should be read with our Terms and Conditions.
The Skrybe entity that provides the Services in your region is generally responsible for personal information used to operate individual accounts and the marketplace. When an organisation controls a team workspace, that organisation may be responsible for its workspace data and Skrybe may process it on the organisation’s instructions. Contact the organisation’s administrator first for workspace-specific requests.
Information we collect
Information you provide
- Account and profile: name, display name or pen name, email, password credentials, photo, biography, preferences, and contact details.
- Creator and seller details: identity, age, business, tax, payout, rights, catalogue, territory, and verification information.
- Creative content: manuscripts, notes, prompts, recordings, transcripts, edits, covers, illustrations, metadata, drafts, and publication files.
- Transactions: orders, subscriptions, sales, refunds, licences, delivery status, and customer-support history.
- Communications: messages, reports, surveys, feedback, and support correspondence.
Information collected automatically
We may collect device and browser type, operating system, IP address, approximate location derived from IP, language, identifiers, referring pages, activity timestamps, feature usage, clicks, search and discovery activity, crash reports, cookies, and similar technical data.
Information from others
We may receive information from organisation administrators, collaborators, payment and identity-verification providers, distribution partners, referral sources, rights holders, fraud-prevention services, and public sources. A buyer or seller may provide information needed to complete a transaction or resolve a dispute.
How and why we use information
We use information to:
- create and secure accounts, authenticate users, and manage profiles and teams;
- provide writing, editing, transcription, formatting, storage, collaboration, publishing, distribution, discovery, and reading features;
- process purchases, subscriptions, sales, refunds, royalties, payouts, taxes, and transaction records;
- personalise recommendations and improve search, accessibility, performance, and product design;
- communicate about the Services, transactions, security, support, policy changes, and—with your choices—news or promotions;
- detect fraud, abuse, infringement, unsafe conduct, technical failures, and security incidents;
- comply with law, enforce agreements, protect rights, and resolve disputes.
Legal bases
Where a legal basis is required, we rely on performing our contract with you, complying with legal obligations, your consent, and our legitimate interests in operating, improving, securing, and responsibly growing Skrybe. We balance those interests against your rights. You may withdraw consent at any time, without affecting earlier processing.
Manuscripts, recordings, and transcription
We process manuscripts, recordings, and related instructions to provide the creative features you request—for example, storing a draft, generating a transcript, preparing a format, enabling collaboration, or publishing a selected edition. Automated systems and authorised service providers may process this material to deliver those features, prevent abuse, and maintain service reliability.
Confidential Offline Processing
For eligible highly confidential transcripts, recordings, manuscripts, and book-generation work, Skrybe offers a workflow clearly identified as “Offline Processing.” When you select and receive confirmation of that workflow, the covered material is processed by models running on Skrybe-controlled, network-isolated systems. It is not transmitted to external cloud infrastructure or third-party cloud AI providers for model processing.
The product will identify what material the offline workflow covers, how it is securely transferred, how long it is retained, and when it is deleted. This offline commitment applies only to the confirmed workflow; account, marketplace, payment, collaboration, and ordinary hosted features follow the other practices described in this policy.
Private and unpublished manuscripts or recordings are not used to train public generative models unless a separate feature clearly explains that use and you affirmatively choose it. We may use de-identified or aggregated operational information that does not identify you or reveal your work to understand performance and improve the Services.
Recordings may contain personal information about other people. You are responsible for giving any required notice and obtaining permission before recording or uploading their voices. Access to a shared draft depends on the permissions you or your organisation assign.
Publishing is a deliberate action. Draft status alone does not grant permission to make your work public.
What becomes visible in the marketplace
When you publish or sell a work, selected information may become public or visible to marketplace users: creator or organisation name, pen name, profile, title, cover, description, excerpt, category, price, format, availability, ratings, reviews, and sales-related signals. Search engines and external sharing may make public pages discoverable beyond Skrybe.
Drafts, unpublished manuscripts, private recordings, internal team comments, payout details, and private account information are not made public through ordinary marketplace features. Review your publishing and profile settings before release. Removing a listing may not remove copies already purchased, lawfully shared, cached, archived, or distributed through partners.
Payments and verification
Payment providers generally collect full payment-card or bank credentials directly. Skrybe may receive limited information such as payment method type, last digits, billing location, status, transaction identifier, and fraud signals. Seller onboarding may require identity, tax, bank, sanctions, or business verification handled by Skrybe or specialist providers.
These providers process information under their own policies and legal duties. We keep transaction and payout records as needed for accounting, tax, fraud prevention, chargebacks, audits, and legal compliance.
How long we keep information
We retain information only as long as reasonably needed for the purposes described here, including to provide your account and library, preserve purchased-book access, complete payouts, keep tax and financial records, maintain security, resolve disputes, enforce agreements, and comply with law.
Retention varies by data type, account status, sensitivity, legal period, and technical context. Deleted drafts may remain briefly in protected backups before routine removal. We may retain records of published transactions, rights reports, consent, or enforcement after account closure. Where feasible, information no longer needed is deleted, anonymised, or isolated from ordinary use.
Security and resilience
We use administrative, technical, and organisational safeguards designed to protect information, such as access controls, encryption in transit, monitoring, provider review, separation of duties, backup and recovery practices, and incident response. No online service can guarantee absolute security.
Use a unique password, enable stronger authentication when available, limit workspace permissions, keep your devices secure, and retain independent copies of important work. Report suspected compromise promptly to privacy@skrybehq.com.
Your choices and privacy rights
Depending on where you live, you may have rights to:
- know whether and how we process personal information and access a copy;
- correct inaccurate or incomplete information;
- delete information, subject to legal and transaction exceptions;
- receive portable information or ask us to transfer it where technically feasible;
- restrict or object to certain processing, including direct marketing;
- withdraw consent and manage cookies or communication preferences;
- opt out of qualifying targeted advertising, sale, or sharing under applicable law;
- appeal a rights decision or complain to a data-protection authority.
Submit a request to privacy@skrybehq.com. We may verify your identity and authority, ask you to use account tools, or retain information where an exception applies. Authorised agents may submit requests where local law allows. We will not discriminate against you for exercising a privacy right.
Children and young people
Skrybe is not directed to children under 13, and we do not knowingly collect their personal information without verified parental consent where such collection is permitted. If you believe a child has provided information improperly, contact us so we can investigate and delete it where required.
Users between 13 and the age of legal majority should use Skrybe with a parent or guardian’s involvement when local law requires it. Seller, payout, contracting, and certain public publishing features may be restricted to adults. Parents or guardians may contact privacy@skrybehq.com regarding a young person’s information.
International transfers and regional rights
Skrybe and its providers may process information in countries other than your own. Where required, we use recognised safeguards such as adequacy decisions, standard contractual clauses, contractual security commitments, and transfer risk assessments.
Residents of the European Economic Area, United Kingdom, Switzerland, California, and other regions may have additional rights under local law. The Skrybe entity and contact details relevant to your location, any representative or data-protection officer, and supplemental disclosures will be made available where legally required. You may also contact your local supervisory or privacy authority.
Changes and contact
We may update this policy to reflect new features, practices, providers, or legal requirements. We will post the revised policy and update the date above. If a change materially affects your rights or how we use information, we will provide reasonable advance notice through the Services, email, or another appropriate method where required.
For privacy questions or requests, email privacy@skrybehq.com. For other legal matters, email legal@skrybehq.com.